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Identity Stolen: Day 3

September 15th, 2009

Decided to ring the police first thing in the morning, to update the report with the extra information I had but ended holding on for so long that I gave up. Just as I was leaving the house for work, my security code from checkmyfile came in the post.

On checkmyfile, I had paid to view 3 agency reports. Experian's report is a complete waste of time and if you ever use this service, save your money and ignore it. Callcredit has the best reports and showed the credit search by paydayuk but not the credit card search. The Equifax report showed over 10 searches on my account but no information as to the reason or the companies making the searches. A search of their website fails to reveal a method to contact someone about fraud or general enquiries. Why is this stuff so hard? Finally, signed up to Equifax's own service and found another four possible targets for my investigations. I promptly sent emails where I could find an email address on their site but one required the use of a fax machine.

I got a standard email response from one of the companies but later in the afternoon, I had a personal response from Everyday Loans asking me to identify myself by providing some identification in the form of passport or driving licence. I responded immediately giving them details of the police reference and promising a fax the next day. They also suggested CIFAS registration.

Nemo Loans opted for the telephone conversation and after asking the obligatory security questions cancelled the application which had came through a broker. The lady dealing with the issue was very nice and polite and she offered to have details registered on CIFAS database on my behalf. I obviously accepted.

Following advise on the checkmyfile site, I have now written to the three agencies asking for a 'notice of correction' to be placed on my records that will inform all future searches of the possibility of the fraud. The problem with these notices is that you have to remember to remove them when the danger is past. The other option is to register on the CIFAS database but there is a cost attached to that. Also it is limited in that only the 270 members get to see the details. I chose to stick with the notices.

No calls from any of the fraud departments at Alliance & Leicester, Santander and paydayuk despite their promises. Quite surprised because A&L do appear to have lost money but then maybe £1.5K is too small change!

Not sure there is much more I can do except get back in touch with the police.

[First published on my NotTheNews blog on specified date]