Apparently Facebook have had the cheek to move some Welsh cities and towns into England. The cheek of it! see http://news.bbc.co.uk/1/hi/wales/8052252.stm. I groaned when I read 'Some users e-mailed the US-based site since Friday to alert it to the error.' What email address did they use? I spent over an hour on Facebook trying and failing to discover an email address to inform them that one of their 'recommended' friend suggestions was a person who has sadly passed away.

I understand with services like Facebook with millions of users, publishing an email address may seem scary but smaller companies use forms and try and filter the routing of the email based on certain categories presented in the form, why can't Facebook or Google for that matter? Have you tried getting an email address for Google? It is that kind of attitude that eventually make users feel that they are dealing with a faceless bureaucratic organisation. Come on guys, help your users out as your FAQs and 'Help' pages don't always contain the answers.

[First published on my NotTheNews blog on specified date]